Privacy Policy

What this policy covers

This policy applies to the Braia website and to enquiries you send us through it.

Information recorded in the course of a medical consultation or treatment at the clinic is different in nature from a website enquiry. Clinical information may be subject to separate record-keeping, confidentiality and privacy obligations that apply to healthcare providers, and those obligations are not restated in this website policy.

Information you provide

You can browse this website without providing personal information. Information reaches us when you choose to send it — most commonly when you contact our team to ask about a treatment, an appointment or a product.

An enquiry of this kind usually includes your name, the contact details you choose to give us and a short description of what you are looking for. You decide how much to share at that stage.

We ask that you do not send detailed medical information through the website or in an initial message. Your history is more appropriately discussed with a specialist during consultation.

The booking experience

The booking screens on this website let you see how reserving a visit is intended to work. In their current form they operate within your browser and are not used to submit a booking to Braia.

Appointments are currently arranged with our team. Please confirm any appointment with us through our official contact channels.

External communication services

This website offers links that open external services, including WhatsApp, where you may choose to contact us. Those services are operated by third parties, not by Braia, and your use of them is governed by their own terms and privacy policies.

Where a link prepares a message for you, it is not sent until you choose to send it, and you may edit it first. Messages you send us in this way are received by our team and used to respond to your enquiry.

Technical information

Braia does not currently use analytics tools, advertising trackers or behavioural profiling on this website.

As with any website, the infrastructure that delivers these pages processes the basic connection information required to serve them, such as an IP address and browser type. This is ordinary technical operation.

Cookies

Braia does not currently use cookies for the public website experience, and you will not be asked for cookie consent here. Our Cookie Policy explains this and describes how the position may change as online services are introduced.

How we use information

Information you send us is used to:

• respond to your enquiry and advise whether a consultation is an appropriate next step;
• arrange, confirm, reschedule or cancel an appointment;
• provide information about the availability and price of a product you have asked about;
• keep an appropriate record of what has been arranged with you;
• meet obligations that apply to our business.

We do not sell your information to third parties.

Sharing information

Information you send us is available to the Braia personnel involved in responding to you and in arranging your visit. We do not share it with third parties for their own marketing purposes.

This website links to services operated by others, including WhatsApp, Instagram, Facebook and Google Maps. When you choose to visit them, their own privacy practices apply.

Payments

Online payments are not currently available through this website, and Braia does not collect card or payment credentials on these pages.

Braia is preparing an online booking, payment and product-ordering experience. Xendit is intended to be Braia's online payment service provider when online payments launch. This policy will be updated to describe the payment information involved before that functionality becomes available.

Security

This website is served over an encrypted connection, and we take appropriate care with the information you send us. No method of transmission or storage can be guaranteed to be completely secure.

Retention

Enquiries are retained for as long as they remain relevant to the matter you raised and to any arrangements made with you, and for any period we are required to retain them. Clinical records, where they exist, are retained in accordance with the obligations applicable to healthcare providers.

Children

This website is intended for adults arranging care. We do not seek to collect information from children through the website, and an enquiry concerning a child should be made by a parent or guardian.

Your privacy enquiries

You may ask what information we hold about you, ask us to correct it, or ask us to delete it where we are not required to retain it. Please contact us using the details below and we will respond.

Changes to this policy

As Braia introduces online booking, online payments and online product ordering, this policy will be updated to reflect the information those services involve.